Program Analyst
Habitat for Humanity Greater San Francisco
Sep 2014 –
Jun 2016
San Francisco, CA
- Developed new processes to measure beneficiary experience, including regular net promoter checks, 200+ household homeowner census, and focus groups
- Built knowledge about measurement among beneficiaries, program staff, and board members.
- Migrated previous program data from MS Access to Salesforce, designed workflow for program staff.